Frequently Asked Questions

 


PIMSLEUR eGIFT CERTIFICATES

eGift Certificates make giving the gift of language easy. Available in multiple denominations, they can be purchased online at Pimsleur.com and sent to anyone with a valid email address. If the recipient resides in the United States, the eGift Certificate is valid for any CD, Software, or MP3 product available on Pimsleur.com. If the recipient resides outside of the United States, the eGift Certificate is valid on MP3 and Software products only.  

 

GIFTING AN MP3, SOFTWARE OR PHYSICAL (U.S.-only) COURSE

Once you add a product to your cart and start the checkout process, you'll have the option to mark any product as a GIFT and select a recipient.  

  • For digital gifts, you will have the opportunity to provide the giftee's email address and write a custom message. We will then notify the giftee by email and provide instructions for them to retrieve the digital gift.
  • For physical gifts (U.S.-only), you will have the opportunity to mark the product as a gift, include a personal message, and ship directly to the gift recipient's address.

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DIGITAL DOWNLOAD TIPS

Downloading your files now?   Click here for a guide on how to successfully access your files.

 

Q: How are the downloadable courses different from the CD version?

A: The downloadable version of the course is identical to the CD version including the Reading Lessons/Culture Notes. All printed booklets that normally come with the CD version are included with the download version in PDF format.
 

Q: Why are the prices for the downloadable courses so much less than the CD version?

A: Distributing courses in downloadable format eliminates much of the cost of manufacturing and handling physical CD sets. Those savings are passed on to our customers.
 

Q: What format do the downloadable courses come in, and do they have any DRM (Digital Rights Management)?

A: Our downloadable courses are in high quality, crystal clear, standard MP3 format and have no Digital Rights Management or license keys to deal with.
 

Q: How does the audio quality of the downloadable version compare to the CD version?

A: All downloadable Pimsleur courses have been carefully transferred to MP3 format from digital masters. You can expect "Near-CD quality."  Please keep in mind that audio quality can vary depending on the listening conditions and on the equipment.
 

Q: How much space do the downloadable courses take up on my hard drive or portable device? How long do the courses take to download?

A: The 30-lesson courses average 500MB each. Download times vary widely depending on your Internet connection speed and other factors. Pimsleur Course Manager requires a minimum of 1.5GB free space on mobile devices and we recommend at least 10GB free space on desktop computers. On average you can expect a 30-lesson course to take anywhere from 15 minutes to 50 minutes (or longer in some cases). We recommend you use a high-speed connection for downloading.
 

Q: Do I need to be connected to the Internet to play my Pimsleur lessons?

A: Once the lessons are downloaded to the app (Pimsleur Course Manager or Pimsleur Unlimited) then no Internet connection is required to play the lessons. The lessons will play even if in Airplane Mode. The lessons can be downloaded via WiFi or via cellular data (Pimsleur Course Manager (PCM) only, if enabled in the app settings).
 

Q: Can I download my course to several devices such as my computer and iPhone?

A: You can use PCM on as many devices as you'd like for your personal use only. Unlimited software or app can be used on up to four devices at one time.
 

Q: What devices is my downloaded course compatible with?

A: MP3 files are the standard audio format and fully compatible with Mac, Windows, and Linux computers.  MP3 files will also play on tablets, smartphones (including iPhones), and MP3 players such as iPods.
 

Q: Does Pimsleur have an App?

A: Yes, when you purchase any MP3 format course, you have the option of downloading the course using the Pimsleur Course Manager (PCM) App, which is available for iOS, Android, Mac, and Windows devices.  

Q: What does the Pimsleur Course Manager App do?
With the Pimsleur Course Manager App, your courses are immediately available and neatly organized on any device on which you install the App.  

  • It keeps track of which lesson you’re on, and picks up exactly where you left off, irrespective of which device you’re using.
  • Reading Lessons display on your screen while the audio plays. 
  • Lastly, the App allows you to download the lessons individually or all at once so you can easily manage your device’s memory.  And if you lose your connection, or have to stop downloading midway, the App will start back up right where you left off.

 

Q: After I purchase my downloadable course, when do I get it? How much time do I have to download my course(s) after purchase?

A: Once you purchase your course, you can access it immediately, or download it later if you prefer. We recommend you download your course within 6 months of purchase and that you make a backup copy onto CDs or a DVD.
 

Q: After I purchase my downloadable course, can I burn it onto CDs or a DVD?

A: Once you purchase your course, you are free to transfer the course from your computer onto CDs or a DVD, or other media, provided you do so for your own personal use only. 
 

Q: What if I have additional questions or need help downloading or moving the course onto my portable device? 

A: We have support available to help you. Please email Customer Service at Pimsleur@simonandschuster.com, or call 1-800-831-5497 for information.
 

Q: What is your refund policy for downloadable courses? What if I can't get the download to complete? 

A: Once you purchase your downloadable course, we are unable to provide a refund. If for any reason you have trouble downloading, please contact Pimsleur Customer Service, and we will arrange an alternate method for you to receive your purchase.
 

Q: If I have a problem with my credit card transaction or other billing issue, how can I get it resolved quickly? 

A: If for any reason you have trouble purchasing a course, if your card is not accepted, or if there is a billing problem that needs to be resolved, please contact Pimsleur Customer Service, and we will assist you. We are committed to resolving your issue as quickly as possible.

 

Q: What if I have additional questions or need help downloading or moving the course onto my portable device? 

A: We have support available to help you. Please call Customer Service at 1-800-831-5497, or e-mail Pimsleur@simonandschuster.com for more information.

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SYSTEM REQUIREMENTS (Pimsleur Course Manager App)

iOS:
Any iPhone, iPod Touch or iPad running iOS 9 or higher. Minimum 1.5GB free space required on your device and WiFi for downloading the course.

Mac:

Any Mac running OSX 10.7 or higher. Minimum 4GB RAM, minimum 1280x1024 display, WiFi for downloading the course and at least 10GB free hard drive space is recommended.

Android:

Most android smartphones and tablets running Android version 4.4 or above are supported. Minimum 1.5GB free space on your device is required and WiFi for downloading the course.

Windows PCs:

Supports Windows 7, 8, & 10. Minimum 4GB Ram, minimum 1280x1024 display, WiFi for downloading the course, and at least 10GB free hard drive space is recommended.

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 FORGOTTEN PASSWORD


If you forgot your password, click the "Forgot Your Password" link on the Sign In or Your Account pages on Pimsleur.com. On the Pimsleur Course Manager, click "Lost Password."  We'll ask for the e-mail address that you used to create your original account and a new password will be sent to that e-mail address.

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PAYMENT OPTIONS

We accept the following major credit cards:

  • Discover Card
  • Visa
  • MasterCard
  • American Express

There is no surcharge for using your credit card to make purchases with Pimsleur. Please be sure to provide your exact billing address and telephone number, as they appear on your credit card statement. Incorrect information may cause a delay in processing your order or failure to complete your request.

Payment by check or money order:

We accept payment by check or money order for your Pimsleur purchase (physical products only). Please call 1-800-831-5497 for more information.

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FLEXIPAY INSTALLMENT PLAN OPTION

FlexiPay is a 0% APR and no interest payment plan and an easy way to divide your purchase into three low monthly payments at no extra charge. This is an installment billing plan where equal payments are made on your credit or debit card in accordance with the below schedule, rather than the whole amount being charged upfront. If you elect to pay via FlexiPay, the total purchase price plus any applicable shipping and tax will be charged in three equal installments. The first payment will be charged at the time the order is placed. Thereafter, your account will be charged by Pimsleur approximately every 30 days for the remaining number of payments with 0% APR and no interest in accordance with the following schedule: 

  • 1st Payment: 1/3 of the total sale; billed on your credit or debit card at the time of order
  • 2nd Payment: 1/3 of the total sale; billed on your credit or debit card approximately 30 days after sale
  • 3rd Payment: 1/3 of the total sale; billed on your credit or debit card approximately 60 days after sale


The FlexiPay Installment Plan is made available on select purchases only. Minimum purchase requirements (after application of promotional discounts) may apply. By proceeding with the FlexiPay Installment Plan, you agree that you will keep enough credit available on the credit or debit card you have provided so future installments can be billed to that card. If the card expires or is cancelled, you agree to notify Pimsleur and supply an alternative card with the necessary funds available before the next payment is due. Failure to have the necessary funds may result in discontinuance of your access to the Pimsleur digital product purchased under the FlexiPay Installment Plan.

In the event you fail to make a payment under the FlexiPay Installment Plan, you agree to pay all costs related to the collection of the outstanding balance of the purchase price, including, without limitation, reasonable legal fees, costs associated with the engagement of a third party collection agency (including any percentage charged by the debt collection agency for the collection of the balance of the purchase price) and all other expenses and collection costs resulting from your default. 

The FlexiPay Installment Plan is available only on select purchases and for customers with a billing address in the United States, excluding customers with a billing address in the state of Florida.

All FlexiPay purchases are subject to Pimsleur's standard Terms of Use and Return Policy.

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SALES TAX
 

Appropriate sales tax is calculated during the checkout process and is based on existing local, state, and federal laws. Any taxes imposed will be specified in your cart prior to submitting your order.  For physical shipments sales tax is charged based on the applicable rates at the ship-to zip code; for digital downloads it is charged according to the bill-to zip code.

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CHECKING YOUR ORDER STATUS ON PHYSICAL SHIPMENTS
 

To check on any items that are being shipped to you by Pimsleur.com, click on the Your Account link located at the top of each page on the right. Then click on the Orders tab where you can view or track any recent or past orders.

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CHECKING YOUR ORDER STATUS & DIGITAL LIBRARY FOR DOWNLOADS
 

To check on any items that you have purchased for digital download at Pimsleur.com, click on the Your Account link located at the top of each page on the right. Then click on the Orders tab for a duplicate of your receipt; then click on the Digital Library tab to see the downloads you've purchased now and in the past. You can also download any of these again.

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UPDATING ACCOUNT INFORMATION
 

To update your account information, click on the Your Account link located at the top of each page on Pimsleur.com. There you will have the option to modify your name, password, communication preferences, address book, and credit card information.

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SHIPPING GUIDELINES

During the checkout process, you will be able to select your preferred shipping option. The cost for any expedited methods you have chosen will be calculated for you and displayed for your approval.

There is never a shipping charge for Pimsleur MP3 downloads, which can be delivered worldwide.

There is no charge for standard shipping of physical (CDs and software) Pimsleur products in the contiguous U.S. Delivery to PO Boxes is only available for standard shipping within the contiguous U.S. For shipments to Alaska or Hawaii, select Express or Expedited shipping. We do not ship physical Pimsleur products outside of the United States. Digital downloads are available worldwide.

Contact Customer Service at 1-800-831-5497 for information on shipping to prisons/correctional facilities.

The delivery time frame will vary based on the shipping option you have chosen during the checkout process:

Free/Standard: Orders ship within 1 business day and should arrive within 4 - 5 business days of order date. (Your item will ship from our warehouse in New Jersey.)

Express: Average delivery is 2 – 3 days, but can take up to 5 days for some locations such as Alaska.

Expedited: Orders placed before 9:30 am EST ship the same day. Average delivery is 1 – 2 business days, but can take up to 5 business days for locations such as Alaska.

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RETURN POLICY

Pimsleur digital downloads cannot be returned for credit or refund.

Once you purchase and begin to download your course, we are unable to provide a refund. If for any reason you have trouble downloading, please contact Pimsleur Customer Service, and we will arrange an alternate method for you to receive your purchase.

We will refund on returns of your CD purchase if you:

  • Return unopened products in their original condition.
  • Include your packing slip or invoice, and return Pimsleur.com purchases (Pimsleur Language Programs) within 90 days of the shipment date listed on your packing slip.
  • To arrange your return, please call us domestically at 1-800-831-5497 or internationally at 0-800-051-4293.  We are open 24/7.
  • Original shipment charges are not refundable.
  • Please ship returns by traceable, insured means along with the original packing slip or invoice.
  • You are responsible for all costs associated with return shipment.
  • Returns made to Pimsleur.com will be refunded in the same form as the original payment.
  • The credit for your return will be applied to the credit card used to make the purchase.
  • It may take up to two credit card billing cycles for the credit to appear on your statement.
  • Refunds cannot be made for items returned to us more than 90 days after original shipment date.
  • Exchanges can only be made for damaged goods or incorrect shipments.
  • Pimsleur digital downloads cannot be returned for credit or refund.

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SAFE SHOPPING GUARANTEE

Protecting your personal information is one of our highest priorities. Our site uses the latest encryption technology to ensure that your credit card information remains private and completely secure.

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LOOKING FOR A LANGUAGE?

Click here for a list of languages.

Click here to request a new language program.

Click here to look for a language by country.

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COMING SOON

Pimsleur Language Programs:

  • Japanese 5 (on sale 11/7/17)
  • Japanese 5 Unlimited software (on sale 11/21/17)
  • Castilian Spanish 2 (2018)
  • Korean 3 (2018)
  • Brazilian Portuguese 5 (2019)
  • Russian 5 (2019)

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GENERAL PIMSLEUR Q&A

Q: I already know some of the language I intend to learn. Can I start at Level 2 or higher?

A: The Pimsleur courses are designed to be used in order starting with the first lesson.  Each successive level and lessons builds on the teachings of the previous ones. In most cases, it is recommended you start with Level 1. If you wish to start at a higher level, please contact our Customer Service team for assistance. Email Pimsleur@simonandschuster.com for assistance or call 1-800-831-5497.
 

Q: When do I do the Reading Lessons?

A: Depending on the course, you may choose to do the Readings along with the audio units after every few lessons, or you may want to wait and do them all together, after completing the entire course. Feel free to repeat the Reading Lessons as often as needed. Some courses, include Culture Notes in place of Reading Lessons.


Q: How do the Reading Lessons work?
A:
 
The Reading exercises use a phonetic approach. We start by introducing you to the most common sounds and sound-combinations of the new alphabet. (And remember, just because the letters look the same as English, doesn’t mean they’re pronounced the same.) You will progress from sound / symbol correlation in Level 1, to reading for meaning in successive levels.

 

Q: Can I obtain a transcript of the course?

A: We don’t offer transcripts, but not because they’re a deep dark secret.  Dr. Pimsleur's research found that the fastest way to truly learn a new language was by listening to, and being asked to recall a new word or phrase.  Those who tried to write while this was happening were far less able to recall the material they were learning.  They were also less able to use it “on the fly” in actual conversations.  So even though it may seem counter-intuitive, we strongly recommend that you don’t take notes or look things up while doing your Pimsleur course.  Relax and let your brain do the work it was designed to do.

 

Q: How many words will I learn in each new course?

A: Depending on the language and level, each 30-lesson course will teach between 300 and 500 new vocabulary items. However, the goal of the Pimsleur programs is is not to teach as many disjointed vocabulary words as possible, but to allow you to use and manipulate the language, to understand the structure, and to be able to construct your own sentences. Once you’ve got the structures down and have mastered a basic vocabulary, adding new words and structures becomes natural and easy.

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Male 3
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I had started with Rosetta but wasn't speaking much Spanish, a lot of vocabulary but not very practical. With Pimsleur after only 30 lessons I am now speaking Spanish with a teacher in Mexico, no English!! Pimsleur is great.
Bassman-md from Lees Summit, Missouri