FREQUENTLY ASKED QUESTIONS


1.  Under Quick Checkout, enter your email address.

2.  Fill out the Payment Details using your personal information.

3.  On the Review & Place Order page, check that the information is correct, and click “Continue & Place Order.”

4.  On the “Create an Account” page, create a password and fill out your first and last name.  (The order receipt will be emailed to your email address.)

5.  On the Order Confirmation page, click on My Account in the upper right hand side of the page.

6.  On the My Account page, on the “Customer Profile” tab, click on EDIT.

7.  Enter the gift recipient’s first name, last name, phone (enter 000-000-000 if you do not have it), recipient’s email address, and a password for them to use to retrieve the course, then click SAVE.  (If your Saved Credit Card is displayed here, click “Remove Item.”)

8.  To retrieve a gift, recipient will go to Pimsleur.com and click on “Your Account” in the upper right hand side of the page.  Under Returning Customers, they will enter their email address and the password you created in Step #7.

 

CHRISTMAS SHIPPING GUIDELINES
 
Order your gifts by the dates on this page to ensure they arrive by December 24, 2013.  All physical products ship from our warehouse in New Jersey.
 
Shipping Speed
  Ordering Cutoff Date
Free Shipping (Ground)
  Friday December 13
Next-Day Shipping
  Thursday December 19
Digital Downloads
   No cutoff! (see below)

 

No shipping required for Pimsleur digital (MP3) courses!  Find out how to send an MP3 course + Course Manager App to your loved one, at the last minute … even on Christmas morning.  (details)


DIGITAL DOWNLOAD TIPS

Downloading your files now?   Click here for a printable, step-by-step guide on how to successfully access your files.
 
Q: How are the downloadable courses different from the CD version?
A: The downloadable version of the course is identical to the CD version including the Reading Lessons/Culture Notes. All printed booklets that normally come with the CD version are included with the download version in PDF format.

Q: Why are the prices for the downloadable courses so much less than the CD version?
A: Distributing courses in downloadable format eliminates much of the cost of manufacturing and handling physical CD sets. Those savings are passed on to our customers.

Q: What format do the downloadable courses come in, and do they have any DRM (Digital Rights Management)?
A: Our downloadable courses are in high quality, crystal clear, standard MP3 format and have no Digital Rights Management or license keys to deal with.

Q: How does the audio quality of the downloadable version compare to the CD version?
A: All downloadable Pimsleur courses have been carefully transferred to MP3 format from digital masters. You can expect "Near-CD quality."  Please keep in mind that audio quality can vary depending on the listening conditions and on the equipment.

Q: How much space do the downloadable courses take up on my hard drive or portable device? How long do the courses take to download?
A: The thirty lesson courses average 500MB each. Download times vary widely depending on your internet connection speed and other factors. Pimsleur Course Manager requires a minimum of 1.5GB free space on mobile devices and we recommend at least  10GB free space on desktop computers. On average you can expect a 30-lesson course to take anywhere from 15 minutes to 50 minutes (or longer in some cases). We recommend you use a high speed connection for downloading.

Q: After I purchase my downloadable course, when do I get it? How much time do I have to download my course(s) after purchase?
A: Once you purchase your course, you can access it immediately. You can always download it later if you like. We recommend you download your course within 6 months of purchase and that you make a backup copy onto CDs or a DVD.

Q: After I purchase my downloadable course, can I burn it onto CDs or a DVD?
A: Once you purchase your course, you are free to transfer the course from your computer onto CDs or a DVD, or other media, provided you do so for your own personal use only. We recommend using iTunes for burning your audio CDs and MP3 DVDs.

Q: What if I have additional questions or need help downloading or moving the course onto my portable device? 
A: We have support available to help you. Please email Customer Service at Pimsleur@simonandschuster.com, or call 1-800-831-5497 for information.

Q: What is your refund policy for downloadable courses? What if I can't get the download to complete? 
A: Once you purchase and begin to download your course, we are unable to provide a refund. If for any reason you have trouble downloading, please contact Pimsleur Customer Service, and we will arrange an alternate method for you to receive your purchase.

Q: If I have a problem with my credit card transaction or other billing issue, how can I get it resolved quickly? 
A: If for any reason you have trouble purchasing a course, if your card is not accepted, or if there is a billing problem that needs to be resolved, please contact Pimsleur Customer Service, and we will assist you. We are committed to resolving your issue as quickly as possible.
 
Q: What if I have additional questions or need help downloading or moving the course onto my portable device? 
A: We have support available to help you. Please call Customer Service at 1-800-831-5497, or e-mail Pimsleur@simonandschuster.com for more information.



SYSTEM REQUIREMENTS (Pimsleur Course Manager App)

iOS:
Any iPhone, iPod Touch or iPad running iOS 5.1 or higher. Minimum 1.5GB free space required on your device and WiFi for downloading the course.
 
Mac:
Any Mac running OSX 10.6 or higher. Minimum 4GB RAM, minimum 1280x1024 display, WiFi for downloading the course and at least 10GB free hard drive space is recommended.
 
Android:
Most android smartphones and tablets running Android version 2.2 or higher are supported. Minimum 1.5GB free space on your device is required and WiFi for downloading the course.
 
Windows PC's:
Supports Windows XP, Vista, Windows 7, Windows 8. Minimum 4GB Ram, minimum 1280x1024 display, WiFi for downloading the course, and at least 10GB free hard drive space is recommended.
 
 

 
FORGOTTEN PASSWORD

If you forgot your password, click the "Forgot Your Password" link on the Sign In or Your Account pages on Pimsleur.com. On the Pimsleur Course Manager, click "Lost Password."  We'll ask for the e-mail address that you used to create your original account and a new password will be sent to that e-mail address.


PAYMENT OPTIONS

We accept the following major credit cards:
 
Discover Card
Visa
MasterCard
American Express

There is no surcharge for using your credit card to make purchases with Pimsleur. Please be sure to provide your exact billing address and telephone number, as they appear on your credit card statement. Incorrect information may cause a delay in processing your order or failure to complete your request.

Payment by check or money order:
We accept payment by check or money order for your Pimsleur purchase (physical products only). Please call 1-800-831-5497 for more information.

Appropriate sales tax is calculated during the check-out process and is based on existing local, state, and federal laws. Any taxes imposed will be specified in your cart prior to submitting your order.  For physical shipments sales tax is charged based on the applicable rates at the ship-to zip code; for digital downloads it is charged according to the bill-to zip code.


To check on any items that are being shipped to you by Pimsleur.com, click on the Your Account link located at the top of each page on the right. Then click on the Orders tab where you can view or track any recent or past orders.


To check on any items that you have purchased for digital download at Pimsleur.com, click on the Your Account link located at the top of each page on the right. Then click on the Orders tab for a duplicate of your receipt; then click on the Digital Library tab to see the downloads you've purchased now and in the past. You can also download any of these again.


UPDATING ACCOUNT INFORMATION

To update your account information, click on the Your Account link located at the top of each page on Pimsleur.com. There you will have the option to modify your name, password, communication preferences, address book, and credit card information.


SHIPPING GUIDELINES

There is no charge for standard shipping of Pimsleur products in the United States, including Alaska and Hawaii.
 
During the checkout process, you will be able to select your preferred shipping option. The cost for any expedited methods you have chosen will be calculated for you and displayed for your approval.

We can ship physical Pimsleur products anywhere in the world. Please call our 24/7 customer support line at 1-800-831-5497 (US or Canada), 1-800-578-8284, or 0-800-051-4293 (international) to place an order, as www.pimsleur.com does not accept an international billing address. Go to www.pimsleurdigital.com to order MP3 downloads for any of these territories.
 
Contact Customer Service at 1-800-831-5497 for information on shipping to prisons/correctional facilities.
 
The delivery time frame will vary based on the shipping option you have chosen during the checkout process:
 
Free/Standard:  Should arrive within 3-9 business days.  (Your item will ship from our warehouse in New Jersey.)
 
Next Day Air:  Depending on the time the order is placed, most orders will ship for next business day delivery.  Next day Air is not available for most Post Office Boxes.
 
There is never a shipping charge for Pimsleur MP3 downloads, which can be delivered worldwide.


Pimsleur digital downloads cannot be returned for credit or refund.

Once you purchase and begin to download your course, we are unable to provide a refund. If for any reason you have trouble downloading, please contact Pimsleur Customer Service, and we will arrange an alternate method for you to receive your purchase.

We will refund on returns of your physical purchase if you:
     
Return unopened products in their original condition.
 
Include your packing slip or invoice, and return Pimsleur.com purchases (Pimsleur Foreign Language Programs) within 90 days of the shipment date listed on your packing slip.
 
• To arrange your return, please call us domestically at 1-800-831-5497 or internationally at 0-800-051-4293.  We are open 24/7.

Original shipment charges are not refundable.
 
• Please ship returns by traceable, insured means along with the original packing slip or invoice.

You are responsible for all costs associated with return shipment.
 
Returns made to Pimsleur.com will be refunded in the same form as the original payment.
 
The credit for your return will be applied to the credit card used to make the purchase.

   It may take up to two credit card billing cycles for the credit to appear on your statement.

Refunds cannot be made for items returned to us more than 90 days after original shipment date.
 
Exchanges can only be made for damaged goods or incorrect shipments.
 
Pimsleur digital downloads cannot be returned for credit or refund.


Protecting your personal information is one of our highest priorities. Our site uses the latest encryption technology to ensure that your credit card information remains private and completely secure.



Click here for a list of languages.

Click here to request a new language program.
 
Click here to look for a language by country.
 

COMING SOON

Pimsleur Language Programs:

 English for Hindi

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Q: In comparing the CD and MP3 options, I notice that each format uses different words to describe the product (Level, Phase, Lesson….) is the actual content different?
A:  The audio content is the same, but labeled differently.  Level is for CDs, Phase is for MP3 downloads; Lesson = Unit.

Q: I already know some of the language I intend to learn. Can I start at Level 2 or 3?
A: The Pimsleur courses are designed to be taken in sequence starting with the first course: each successive course builds on the teachings of the previous course. In most cases, it is recommended to start with Level 1. Customer Service will be glad to help you assess your level if you feel you don't need to start with Level 1. Please email Pimsleur@simonandschuster.com for assistance or call 1-800-831-5497.

Q: When do I do the Reading Lessons?
A: Depending on the course, you may choose to do the readings along with the lesson units, or after every other unit or so, or you may want to wait and do them all together, after completing the course units. Feel free to repeat the Reading Lessons as often as needed. Certain courses, including Chinese and Japanese, have Culture Notes in place of Reading Lessons.

Q: How do the Reading Lessons work?
A:
The Reading exercises use a phonetic approach. When you first start the Reading Lessons, we introduce you to the sounds of your target language as they are written and to a new alphabet, if appropriate. The items have been selected especially to give you practice in the written representation of the language's sounds and sound combinations. You will progress from sound/symbol correlation to reading for meaning.

Q: Can I obtain a transcript of the course?
A: Transcripts for Pimsleur courses are not available. Dr. Pimsleur's research revealed that depending on one's ears to input information while avoiding a dependence on written materials was a key factor in learning a new language. Even though it may at first seem counter-intuitive, we strongly recommend not taking notes or referring to outside material while doing your Pimsleur course.

Q: How many words will I learn in each new course?
A: Approximately 500 new vocabulary words per Level. However, the goal of the Pimsleur programs is to enable the learner to use and manipulate the language, to understand the structure, and to be able to construct his/her own sentences. It is not to teach as many disjointed vocabulary words as possible. Once you possess a strong structural foundation, adding vocabulary words becomes very natural.

 

REPLACEMENT BOOKLETS

If you're missing any program material, go here.