Frequently Asked Questions - Subscriptions

What's a subscription?
How do I subscribe?
What’s the Pimsleur Course Manager App?  Do I need to buy it?
Will my account be automatically billed?
Is my subscription good for every language, or for one language that I select?
How many lessons do I have access to with my subscription?
Do I need to do anything to keep my subscription once my free trial is over?
How many days are in a free trial?
Will I be charged during my Free Trial?
Will my price change during the life of my subscription?
How do I manage my subscriptions if I purchased on iTunes or through the App Store?
How do I manage my subscription if I purchased on Pimsleur.com?
What if I want to register a different credit card?
How do I cancel my subscription?
If I cancel, can I still access the lessons I’ve already done?
When do I need to cancel by?
Does my subscription end on the day that I cancel, or at the end of my billing period?
What if I forget to cancel before the end of the billing period?
I already own Level 1. Can I subscribe to just 4 levels?
I live in Canada, how do I register for a subscription?
What equipment will I need to use my Pimsleur subscription?

 

What’s a subscription?

Pimsleur Language Program’s  subscription offer gives you access to ALL the lessons in any single language for one low monthly charge.  You will have access to as many levels of a course as are available, for a low price that is charged monthly to your credit card.  The audio courses are redeemable through the Pimsleur Course Manager app.

 

How do I subscribe?

You can subscribe to Pimsleur Language Programs courses here, Start a Free Trial.  You must create a Pimsleur account to redeem your courses.

You may also order through Apple’s in-app purchases through the Pimsleur Course Manager using your Apple ID.  For more information, go here.

 

What’s the Pimsleur Course Manager App?  Do I need to buy it?

Pimsleur’s Course Manager app is free for subscribers, and is how the lessons are delivered to you. It’s a player you can install on your desktop or mobile devices that you can use to download and manage your lessons. In addition to letting you download one or many lessons, it automatically tracks your progress and syncs across devices.  It gives you the ability to add bookmarks, instantly replay or go-forward in your lesson, and read along with the audio for the Reading Lessons component.

 

Will my account be automatically billed?

Yes.  Once your Free Trial period is up, your Pimsleur subscription will automatically be renewed and billed each month until you contact us to cancel.

If you purchase through iTunes, the credit card you registered in iTunes will be charged. Please keep in mind that your iTunes subscription could renew if you don’t cancel at least 24 hours before your renewal date.

 

Is my subscription good for every language, or for one language that I select?

Each subscription is good for one language.  If you want access to more than one, you’ll need to subscribe to each one separately.  You’ll have access to all your subscriptions in the Pimsleur Course Manager for as long as your subscriptions are current. 

 

How many lessons do I have access to with my subscription?

This varies by language, but you will have access to all the Pimsleur lessons that exist for a particular language.  For most popular languages, there are 150 lessons, but we only offer subscriptions for languages that have at least 30 lessons.

 

Do I need to do anything to keep my subscription once my free trial is over?

No, we ask you to register your credit card when you start your Free Trial.  Once your Free Trial period is over, your subscription will start automatically, and will continue until you contact us to cancel, or if you purchased your subscription through iTunes, until you cancel the subscription on iTunes.

 

How many days are in a Free Trial?

Free Trial lengths may vary.  For example: a 7-day Free Trial gives you access to your language course for 7 days before your credit card is charged for the subscription.  The monthly subscription begins at the end of the 7th day. 

 

Will I be charged during my Free Trial?

No, the Trial period is competely free.

 

Will my price change during the life of my subscription?

Because some subscriptions might have low price introductory offers, you will be auto-renewed at the current price in effect at the time of the renewal. 

 

How do I manage my subscriptions if I purchased on iTunes or through the App Store?

To manage subscriptions purchased on your iPhone, iPad, or iPod touch, go to Settings on your device, then go to iTunes & App Store and click on your Apple ID.  You’ll be asked to enter your Apple ID.  From there, click on Subscriptions to view, change or cancel your subscription. 

On your mac or PC, go to iTunes and sign in with your Apple ID or Touch ID.  Click on the Account tab at the top, then select View my Account.  Scroll to the Settings section, then click on the Manage link to the right of Subscriptions.

Note that if you’re using Family Sharing, only your family organizer can update payment information. Detailed instructions are available here: https://support.apple.com/en-us/HT202039.

 

How do I manage my subscription if I purchased on Pimsleur.com?

To manage subscriptions purchased on Pimsleur.com, simply log in to your account at https://accounts.pimsleur.com/home.  You can also contact us at (800) 578-8284, 24 hours a day, seven days a week.

 

What if I want to register a different credit card?

You can access and edit your credit card information used to pay for your Pimsleur subscription at any time. Just go click here and update payment

 

How do I cancel my subscription?

If you purchased your subscription from Pimsleur.com, you can cancel your subscription at any time by contacting us at (800) 578-8284, 24 hours a day, seven days a week, or by logging in to your account at https://accounts.pimsleur.com/home​.

 

If I cancel, can I still access the lessons I’ve already done?

Access to lessons is only open to subscribers and purchasers.  However, your lesson history will be saved for 30 days, so if you decide to re-subscribe within that timeframe, your lesson history will be available.  Only one free trial period is allowed per subscription.

When do I need to cancel by?

If you do not cancel your Pimsleur subscription by the end of the last day of your Trial Period, your Pimsleur Subscription will automatically start, and your credit card will be charged for your first Subscription payment.

 

Does my subscription end on the day that I cancel, or at the end of my billing period?

If you cancel your Pimsleur Subscription in the middle of the month, the cancellation will go into effect at the end of the then-current billing period.  You will be able to continue to access your lessons until then, but we cannot issue refunds or exchanges.

 

What if I forget to cancel before the end of the billing period?

You must cancel your subscription before it renews for the next 30-Day Subscription period to avoid paying for the next subscription period.

 

I already own Level 1. Can I subscribe to just 4 levels?

The price is the same for one level or five.  Once your subscription starts, you’ll have access to all the levels of a language that exist.  You only need to use the levels and lessons you wish, but the subscription fee gives you access to all of them.  Many people enjoy returning to earlier lessons to work on their pronunciation or review.

 

I live in Canada, how do I register for a subscription?

At the present time, Pimsleur Language Programs subscriptions are available for US customers only.  If you live outside the US, you may purchase digital versions of the course on our website.

 

What equipment will I need to use my Pimsleur subscription?

You’ll need a high-speed broadband connection to download the Pimsleur Course Manager app and load your lessons onto your device.  You can load an entire level at once or individual lessons one at a time.  Internet access is not required to play your lessons once the course content has been downloaded, but we recommend connecting to the internet every few days to make sure you get the latest security and content updates.  Here’s a complete list of the currently supported devices and configurations:

IOS:

  • Any iPhone or iPad running iOS 9 or higher
  • Minimum 1.5GB free storage space on the device

Apple Macintosh:

  • Intel® Core™ Duo 1.83GHz or faster processor
  • OS X v 10.7 or higher
  • Minimum 4GB of RAM
  • Minimum 1280x1024 display
  • Wi-Fi for downloading the course
  • Minimum 10GB free hard drive space

Android:

  • Most Android phones and tablets running Android version 4.1 or above
  • Wi-Fi for downloading the course
  • Minimum 1.5GB free storage space on the device (external SD cards are not currently supported)

Windows PC:

  • 2.33GHz or faster x86-compatible processor
  • Microsoft®  Windows 7, Windows 8.1 Classic or Windows 10
  • Minimum 4GB of RAM
  • Minimum 1280x1024 display
  • Wi-Fi for downloading the course
  • Minimum 10GB free hard drive space

Click here for a guide to the Pimsleur Course Manager.

 

Female 1
left-quote Created with Sketch.
My Italian mother in law says my accent is perfetto. I probably learned more in 10 lessons of Pimsleur than I did in 30 lessons of Fluenz.
Karen K. from Salisbury, Maryland